HDFC Bank customers struggle to access mobile online banking services
The country’s largest private sector lender, HDFC Bank, said on Tuesday that some of its customers face intermittent issues when accessing online banking services and mobile banking facilities.
Customers experiencing outages have taken to social media to express their frustration.
Clarify on Twitter, HDFC Bank said, “Some customers are having intermittent problems accessing our NetBanking / MobileBanking application. We are looking at it as a priority for resolution. We apologize for the inconvenience caused and ask you to try again after some time. Thank you”.
This is not the first time that the bank’s customers have encountered difficulties in accessing net banking or mobile banking bank facilities.
Earlier last month, the bank informed the exchanges that the Reserve Bank of India (RBI) had appointed an external professional IT firm to perform a special audit of its entire IT infrastructure.
In December of last year, angered by repeated service disruptions, the RBI asked HDFC Bank to temporarily stop all of its digital launches as well as new sourcing of credit card customers.
Following this action by the RBI, the management of the private lender made a statement to its clients, apologizing for not having sometimes lived up to their expectations. But he told clients he had already taken help from outside experts and figured out what to do.
It has also substantially implemented the inputs to strengthen the infrastructure and IT systems.
The bank then submitted an action plan last month to the RBI, detailing the steps it is taking to address the issue. HDFC Bank said he hopes to improve his technology platform in three months. The plan is supposed to be implemented in 10 to 12 weeks, management said last month at an analysts meeting.
Some customers are having intermittent problems accessing our NetBanking / MobileBanking application. We are looking at it as a priority for resolution. We apologize for the inconvenience caused and ask you to try again after some time. Thank you.
– HDFC Bank Cares (@HDFCBank_Cares) March 30, 2021